What is your show up guarantee?
We have systems in place so our cleaners arrive on the day and at the time you booked. If something outside our control happens, your clean is still done within 12 hours, or we do it for free.
What happens if something goes wrong on the day?
We don't just cancel. We still handle your booking and get it done within 12 hours. If your clean was booked for the afternoon, for example, it would move to first thing the next morning.
How do you make sure your cleaners turn up?
We check on our cleaners early in the morning and again in the late afternoon, so we know they're on track. Sometimes things happen outside our control, and that's what our show up guarantee is for.
What is your deposit back guarantee?
It covers everything related to the cleaning. If your agent or landlord raises anything about the clean, tell us within 72 hours and we come back and put it right.
What if someone checks the property after you leave and finds a missed spot?
Tell us within 72 hours and we come back and put it right, completely free of charge.
Is oven cleaning included?
No, it's an optional extra. Professional internal kitchen appliance cleaning, including the oven, can be added to your end of tenancy clean. It's priced by the size of the appliance, and you see the price before you book.
How much does an end of tenancy clean cost?
End of tenancy cleaning starts from £179. Your exact price depends on how many bedrooms and bathrooms the property has, and you see it before you book.
Do you bring your own products and equipment?
Yes. Our team brings professional cleaning products and the tools each job needs. That's how we reach the standard an agent checks against.
Will I get photos of the clean?
Yes. Our cleaners take before and after photos and you get them on a private link, which you can forward to your agent or landlord.
Are your cleaners your own team?
Yes. Every cleaner is part of our own trained, insured and DBS checked team. We never send random people.
How do you train your cleaners?
Everyone who applies fills in a form and gets scored. The right people are invited to a trial, where we find out if they're a good fit. After that they work alongside one of our cleaners, usually for two to four weeks, depending on how quickly they learn. Once they work on their own, we check their work at least three times a week for the first one to two months.
Do you only hire experienced cleaners?
No, and that's on purpose. In my experience, a cleaner who has learned to work the wrong way is very hard to teach. We look for people who are happy and open to learn, and we train them our way.
Why can't any cleaner do an end of tenancy clean?
Some cleaners who mainly do regular cleans are brilliant, and their clients love them. But in my experience they don't perform well on end of tenancy cleans. In a regular clean the time doesn't allow going that deep, and they get used to the same house and the same plan. End of tenancy needs deep cleaning everywhere, and that takes training.
How many cleaners will you send?
It depends on how long the clean needs. We usually send a team only when the job is 6 hours or more. One cleaner can work up to 8 hours; after that people get tired and the work suffers. We plan every team around the result we can get for you.
Why don't you send two cleaners to finish a short clean faster?
Because it doesn't work. Every cleaner loses time getting settled at the start and finishing off at the end, 10 minutes here, 10 minutes there. If two cleaners each lose 20 minutes, that's 40 minutes, almost an hour of your clean. That's why we keep teams for jobs of 6 hours or more.
Can you clean a property left in a really bad condition?
Yes. In Harold Wood the landlord thought he'd have to throw away the mattress and replace a lot of things. We deep cleaned the carpets, the mattress, the kitchen and the bathroom, and he didn't have to replace anything. Dirt doesn't put us off. That's where our experience shows.
Can you remove heavy limescale?
Yes. In one Hornchurch property the limescale was so bad it was even on the tiles. The bathroom took one cleaner around 4 hours, and the next day the landlord and the estate agent couldn't believe it was the same room.
Can you clean the carpets and the mattress as well?
Yes. Carpet cleaning starts from £49 and mattress cleaning from £39. We use professional grade machines and products, not the kind you can buy for home.
How long have you been doing this?
12 years. SN Cleaning Services was registered in 2019, and we've done 7,549 end of tenancy cleans.
Where are you based?
We're at 15A Shenfield Road, Brentwood.