I'm embarrassed about the state of my home. Will you judge me?
No. So many people tell us they feel embarrassed or ashamed, and there's no need. Dirt isn't a problem for us at all. In fact, we love it, because a deep clean is where our expertise shows.
Can you clean a home that's been neglected for years?
Yes, we can. If your home needs a massive refresh, we can definitely help.
How much does a deep clean cost?
Deep cleaning starts from £27 per hour.
What products do you use?
Always professional grade products. Knowing which product to use for each job is a big part of what we can achieve.
How is a deep clean different from a regular clean?
A regular clean has a set time, and that time doesn't allow going deep. A deep clean gets to the areas a regular clean doesn't touch.
Why can't my regular cleaner do a deep clean?
They might be great at your regular clean. But in my experience, cleaners who mainly do regular cleans don't perform well on deep cleaning. They're used to the same house and the same plan. Deep cleaning needs training and experience.
How many cleaners will you send?
It depends on how long the job needs. We usually send a team on jobs of 6 hours or more. For shorter jobs, one cleaner does it.
Why don't you send two cleaners for a short clean?
Every cleaner loses time settling in and finishing off, 10 minutes here, 10 minutes there. Two cleaners losing 20 minutes each is 40 minutes, almost an hour of your clean.
How long can one cleaner work?
We recommend up to 8 hours. After that people get tired and the work suffers, so for longer jobs we build a team.
What if you miss something?
If the property is empty and someone finds a missed spot after we leave, we come back and put it right, completely free of charge. If you live in the home, tell us within 24 hours.
What is your show up guarantee?
We have systems in place so our cleaners arrive on the day and at the time you booked. If something outside our control happens, your clean is still done within 12 hours, or we do it for free.
How do you make sure your cleaners turn up?
We check on our cleaners early in the morning and again in the late afternoon, so we know they're on track.
Are your cleaners your own team?
Yes. Every cleaner is part of our own trained, insured and DBS checked team.
How do you train your cleaners?
Everyone who applies fills in a form and gets scored. The right people are invited to a trial. Then they work alongside one of our cleaners, usually for two to four weeks. Once they work on their own, we check their work at least three times a week for the first one to two months.
Can you remove heavy limescale?
Yes. In one Hornchurch property the limescale was even on the tiles. The bathroom took one cleaner around 4 hours, and the landlord and the estate agent could hardly believe the result.
Can you clean carpets, sofas and mattresses too?
Yes. Carpet cleaning starts from £49, upholstery from £69 and mattresses from £39, all with professional grade machines and products.