This policy explains how SN Cleaning Services ("we", "us") collects and uses personal information when you use sncleaningservices.co.uk, ask for a quote, book a clean or apply to work with us. We are the data controller for this information. If you have any questions, email info@sncleaningservices.co.uk.
What information we collect
- Quote and contact forms: your name, email address, phone number, postcode and the details you give us about the property and the clean you need.
- Bookings: the information you enter in our online booking form, such as your address, property details, the date you choose and your contact details.
- Messages: anything you send us by email, phone or WhatsApp.
- Job applications: the information you give us when you apply to work as a cleaner, such as your contact details, experience, availability and right-to-work and DBS information.
- Technical information: like any website, the servers that host our site receive your IP address and basic browser information when you visit.
- Website usage: our analytics service records which pages you visit, how you arrived at the site, and your device, browser and approximate location.
How we use your information
- To reply to your enquiry and give you a price.
- To arrange, carry out and follow up on your clean, including sending confirmations, reminders and invoices.
- To handle any re-clean request, complaint or question about a job.
- To assess job applications and contact applicants.
- To keep financial records we are required to keep by law.
- To understand how people use our website so we can improve it.
We do not sell your information, and we do not use it for marketing unless you have asked to hear from us.
Our legal basis
- Contract: when you ask for a quote or book a clean, we use your information to take steps at your request and to provide the service.
- Legal obligation: we keep invoices and payment records because tax law requires it.
- Legitimate interests: we use your information to run our business sensibly, for example to answer questions, deal with complaints and keep our website secure.
Who we share it with
We only share your information with services that help us run the business, and only as much as they need:
- Netlify: hosts this website and receives the forms you submit on it.
- Our booking system: stores the bookings made through our online booking form so we can manage your clean.
- Our invoicing software: used to create quotes and invoices.
- WhatsApp: if you choose to message us there.
- Google Fonts: our website loads its fonts from Google, which receives your IP address when the page loads.
- Visitor Tracking (visitortracking.com): a website analytics service that records how visitors use our site, such as the pages viewed, the device and browser used, and the approximate location and organisation linked to the IP address.
- AI assistance: job applications may be reviewed with the help of an AI tool to summarise and score them. A person at SN Cleaning Services makes every hiring decision.
- Our cleaners: receive the address and details they need to do your clean.
Some of these providers may process data outside the UK. Where they do, they are required to protect it to the standard UK law expects.
How long we keep it
We keep enquiry details for as long as we need them to deal with your request. We keep customer and booking records while you use our services and afterwards for as long as we need them for tax and accounting purposes. We keep application details for as long as the recruitment process needs them. After that we delete them.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that is wrong;
- delete your information, where we don't need to keep it;
- restrict or object to how we use it.
Email info@sncleaningservices.co.uk and we will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
See our Cookies Policy for how this website uses cookies and similar technology.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.