Can a landlord charge for end of tenancy cleaning?

Can a landlord charge for end of tenancy cleaning?

Can landlords deduct cleaning fees from the security deposit?

Navigating the responsibilities at the end of a tenancy can be a daunting and overwhelming task for both landlords and tenants alike. As the lease comes to a close, there are various obligations that must be met by both parties in order to ensure a smooth transition. One of the most contentious issues that often arise is the condition of the property upon moving out, with cleanliness being a key concern for many. It is crucial for both landlords and tenants to be aware of their rights and responsibilities in relation to end-of-tenancy cleaning charges in order to avoid potential disputes.

When it comes to end-of-tenancy cleaning charges, there are a plethora of frequently asked questions that often arise among landlords and tenants. These questions range from who is responsible for the cost of cleaning services to what constitutes fair wear and tear in a rental property. Understanding the specifics of the cleaning charges and how they are determined is essential in order to effectively navigate the end of a tenancy agreement. By addressing these commonly asked questions, both landlords and tenants can ensure a fair and transparent process for handling cleaning charges.

In order to facilitate a smoother end-of-tenancy process, it is important for both landlords and tenants to be well-informed about their rights and responsibilities. By having a clear understanding of the expectations surrounding cleaning charges, both parties can prevent misunderstandings and disputes from arising. Additionally, having open communication throughout the tenancy period can help to address any concerns or issues regarding the condition of the property in a timely manner. By being proactive and transparent in their dealings, landlords and tenants can work together to ensure a successful end to the tenancy agreement.

 What the Tenant Fees Act 2019 Says About Cleaning Charges?

The Tenant Fees Act 2019, which came into effect on June 1, 2019, significantly changed the landscape of fees chargeable to tenants in the private rented sector in England. One of the key aspects of this legislation is its stance on cleaning charges at the end of a tenancy. Here’s a detailed look at what the Act says regarding these charges:

Prohibition of Professional Cleaning Fees: The Act explicitly prohibits landlords from requiring tenants to pay for professional cleaning services at the end of a tenancy. This means that landlords cannot include a clause in the tenancy agreement that obligates tenants to cover the cost of a professional clean when they move out.

Cleaning to a Professional Standard: While landlords cannot charge for professional cleaning, they can request that the property is cleaned to a “professional standard.” This means that tenants are expected to return the property in the same condition as it was at the start of the tenancy, accounting for fair wear and tear. The expectation is that the cleanliness level should match that documented in the inventory/check-in report.

Fair Wear and Tear: The Act acknowledges the concept of “fair wear and tear,” recognizing that some level of deterioration is inevitable over the course of a tenancy due to normal use. Landlords cannot make deductions from a tenant’s deposit for changes in the condition of the property that are due to fair wear and tear.

– Use of Tenancy Deposit: If a property is not left in a fit condition, landlords can recover costs associated with returning the property to its original condition or carrying out necessary repairs by claiming against the tenancy deposit. However, landlords must justify these costs by providing suitable evidence, such as an independently produced inventory, receipts, and invoices.

COVID-19 Considerations: The Act also addresses concerns related to COVID-19, stating that tenants cannot be charged for an additional deep clean of the property as a result of the pandemic. This aligns with the broader principle that cleaning is not a permitted payment under the Act.

Tenant Fees Act 2019 aims to protect tenants from unfair charges and ensures that any deductions for cleaning or repairs are justified and based on the actual condition of the property at the end of the tenancy, excluding fair wear and tear.

Who is Responsible for End of Tenancy Cleaning?

Tenants are primarily responsible for end-of-tenancy cleaning in the UK, with the expectation that they return the property to the landlord in a similar condition to when they moved in, accounting for reasonable wear and tear. Here’s a breakdown of what this responsibility entails:

– Cleaning Standard: Tenants are required to clean the property to the same standard as it was at the beginning of the tenancy, as documented in the inventory/check-in report. They are not expected to improve the property’s condition but to maintain it.

– Fair Wear and Tear: Normal wear and tear is a natural part of renting a property and is not the tenant’s responsibility. Landlords cannot charge tenants for damages or deterioration that result from fair wear and tear.

– Deposit Deductions: Failure to adequately clean the property can lead to deposit deductions. Cleaning issues are a common cause of disputes, with around 61% of UK tenants losing part of their deposits each year, often due to cleaning issues.

– Professional Cleaning: While tenants can choose to hire professional cleaning services, landlords cannot enforce this as a requirement under the UK Tenant Fees Act cleaning. Tenants can opt for DIY cleaning or professional services based on their preference and needs.

– Documentation Importance: Keeping copies of inventory reports is crucial to avoid disputes. These reports serve as evidence of the property’s initial condition and can protect tenants from unfair claims for damages or cleaning costs incurred before their tenancy.

In essence, tenants play a vital role in ensuring that the property is left clean and well-maintained at the end of the tenancy, following guidelines set out in the inventory report. Understanding these tenant cleaning responsibilities uk can help tenants avoid disputes and secure the return of their full deposit amount.

Understanding Fair Wear and Tear in Rental Properties

Fair wear and tear in rental properties refers to the reasonable deterioration that occurs over time due to normal, everyday use during a tenancy period. It is distinct from damage caused by misuse, negligence, or intentional actions of a tenant, for which the tenant is responsible. Here are some key points to differentiate between fair wear and tear and damage:

Examples of Fair Wear and Tear

– Faded paint or wallpaper.

-There are some small marks on the walls or floors.

– Antique carpets or draperies

– The keys exhibit signs of wear, and the windows are marred by accumulated dirt.

– The floors exhibit scuff marks, the paint shows signs of chipping, and there are cracks present in the plaster.

Factors Influencing Fair Wear and Tear

– How long you have lived in the property.

– The type of property.

– The quality of materials used.

– The number and type of occupants in the property.

Differentiating Fair Wear and Tear from Damage

– Wear and tear are changes that happen due to everyday life and are unavoidable.

– Damage results from neglect, deliberate abuse, or misuse by the tenant.

Landlord’s Responsibility

– Landlords cannot charge tenants for fair wear and tear as it is considered a natural consequence of renting out a property.

– Landlords must conduct thorough check-in and check-out inspections with tenants, documenting any existing damage or wear and tear to establish a baseline.

Deposit Deductions

– If damage exceeds fair wear and tear, landlords can deduct the cost of repairs or replacements from the deposit. However, they must be reasonable in their assessment and provide an itemized list of deductions.

Understanding what constitutes fair wear and tear is essential for both landlords and tenants to prevent disputes at the end of a tenancy. By differentiating between acceptable wear and tear and damage, both parties can ensure a fair assessment of the property’s condition.

Can Landlords Deduct Cleaning Costs from the Security Deposit?

Landlords in the UK can deduct cleaning costs from a tenant’s security deposit if the property is not left in an acceptable state of cleanliness at the end of the tenancy. Here are the conditions under which landlords can retain part of the security deposit to cover cleaning costs:

  • Responsibility for Cleaning: Tenant cleaning responsibilities uk are required to return the property in the same standard of cleanliness as when they moved in. Failure to do so may result in the landlord hiring professional cleaning services and deducting the cost from the deposit[1][4].
  • Deposit Deductions: Landlords can do end of tenancy cleaning deposit deductions from the security deposit for rental cleaning if the property is not cleaned to its original standard. The amount deducted should reflect the actual cost incurred by the landlord for cleaning services.
  • Professional Cleaning Cost: Landlords may charge tenants for professional cleaning services if necessary, but they must provide receipts to justify these costs. The price of end-of-tenancy cleaning services in the UK varies based on property size and condition, typically ranging from £150 for a studio flat to £450 for a five-bedroom house[1].

The landlords can deduct cleaning costs from a tenant’s security deposit if the property is not cleaned to its original standard, with deductions reflecting actual expenses incurred. Understanding these conditions can help both landlords and tenants understand can landlords charge for cleaning and navigate end-of-tenancy cleaning responsibilities and potential deposit deductions.

How Can Tenants Protect Themselves Against Cleaning Disputes?

To protect themselves against cleaning disputes, tenants can take proactive steps to document the property’s condition at move-in and move-out. Here are some valuable tips based on the provided search results:

Can a landlord charge for end of tenancy cleaning?

  • Thorough Inventory – Before moving in, tenants should conduct a detailed inventory of the property’s condition, noting any existing damage or cleanliness issues. This inventory serves as a baseline for comparison at the end of the tenancy.
  • Photographic Evidence: Alongside the inventory, taking photographs of the property’s state can provide visual evidence to support claims of damage or cleanliness discrepancies. Photos can be crucial in demonstrating the property’s condition.
  • Cleaning Clause in Tenancy Agreement: Tenants should review their tenancy agreement for any clauses related to cleaning responsibilities and expectations. Understanding these clauses can help tenants meet their obligations and avoid disputes.
  • End-of-Tenancy Check-Out: At the end of the tenancy, tenants should conduct a thorough check-out inspection with the landlord or agent. This inspection should compare the property’s condition to the initial inventory and highlight any discrepancies.
  • Professional Cleaning Services: If professional cleaning is required, tenants should keep receipts and records of all cleaning services performed. These documents can be crucial in case of disputes over cleaning costs at the end of the tenancy.
  • Deposit Protection Scheme: Tenants should ensure that their deposit is protected by a deposit protection scheme. These schemes act as impartial third parties in case of disputes and help settle disagreements between landlords and tenants regarding deposit deductions.

By following these guidelines, tenants can safeguard themselves against cleaning disputes and ensure a smooth transition at the end of their tenancy. Documenting the property’s condition thoroughly and understanding their rights and responsibilities can help tenants avoid unnecessary conflicts over cleaning charges.

The Cleaning Checklist for End of Tenancy

To ensure both tenants and landlords have a clear understanding of the expectations for end-of-tenancy cleaning, here is a comprehensive checklist. This checklist covers various areas of the property, detailing tasks that should be completed to ensure the property is left in an acceptable condition.

Comprehensive End of Tenancy Cleaning Checklist

Bedrooms & Living Areas

  • Remove cobwebs from ceilings and corners
  • Dust reachable surfaces (wardrobes, shelving, cupboards)
  • Wipe accumulated dust from top of doors and picture frames
  • Clean curtain rails, both sides of curtains and blinds
  • Wipe and polish mirrors, pictures, and wall hangings
  • Dust skirting boards, light fittings, lampshades, and decorations
  • Clean and polish switches, power sockets, and extension cords
  • Vacuum all mattresses
  • Mop hard floors and laminate


  • Clean basins, taps, and fittings
  • Remove hard water stains and limescale
  • Scrub and rinse soap dispensers
  • Wipe and polish radiators and towel rails
  • Clean toilet and bidet, including plumbing behind if reachable
  • Wipe marks from shower screens, scrub bath marks and signs of mildew
  • Clean drains, mirrors, and glass surfaces
  • Descale, rinse, and wipe showerheads, taps, and metal surfaces
  • Clean extractor fans and reachable bathroom tiles


  • Wash and polish worktops, countertops, and sink area
  • Clean inside and outside of cupboards, drawers, and shelving
  • Defrost and clean fridge/freezer, including rubber seal and underneath/behind
  • Clean dishwasher, washing machine, and tumble dryer (including filters and soap dispenser)
  • De-grease and clean oven, extractor fan, hob, grill, and microwave
  • Clean toaster, including exterior and crumb leftovers
  • De-grease fans and extractors
  • Clean and dry all kitchen tiles |

General & Smaller Details

  • Clean inside cupboards, drawers, and shelving
  • Get rid of leftover rubbish and rinse out rubbish bins
  • Ensure all appliances are cleaned inside and out
  • Remove any leftover food, mildew, and food deposits

This checklist aims to provide a thorough guide for cleaning tasks that should be addressed at the end of a tenancy. It’s important for tenants to check their tenancy agreement for any specific cleaning requirements and for landlords to use this checklist when inspecting the property against the original inventory report. Properly following this checklist can help ensure the return of the full deposit and minimize disputes related to cleaning.

Professional Cleaning vs. Personal Cleaning: Weighing the Cost

When it comes to end-of-tenancy cleaning, tenants have the option to clean the property themselves or hire professional cleaning services. Each choice has its pros and cons, and the decision can affect potential charges against the security deposit. Here’s a comparison of both options:

Professional Cleaning Services


  • Quality and Standards: Professional cleaners are likely to clean to a high standard that meets inventory check requirements.
  • Time-Saving: Hiring professionals saves tenants time and effort, especially in larger properties.
  • Specialized Equipment: Professional cleaners have access to specialized equipment and cleaning products.
  • Guarantee: Some professional services offer a guarantee, which may include a re-clean if the initial clean is not up to standard.


  • Cost: Professional cleaning can be expensive, with costs varying depending on the size of the property and the level of cleaning required.
  • Less Control: Tenants have less control over the cleaning process and must rely on the cleaners’ thoroughness.

Can a landlord charge for end of tenancy cleaning?

Personal Cleaning (DIY)


  • Save Money: Cleaning yourself can be cheaper because you only need to buy cleaning supplies.
  • Flexible Timing: Tenants can clean at their own pace and schedule.


  • Spending time and energy: Cleaning the property by yourself takes a lot of time and hard work.
  • Quality Concerns: There is a risk that the cleaning may not meet the professional standard required by the landlord or letting agency, potentially leading to disputes[3][6].

Weighing the Cost

When tenants are faced with the decision of whether to opt for professional cleaning services or to handle the cleaning themselves, there are several factors that should be taken into consideration. Firstly, tenants should think about the time and effort that will be required to thoroughly clean the rental property. Professional cleaners can often complete the job more efficiently and to a higher standard than tenants who may not have the necessary cleaning equipment or expertise. Secondly, tenants should consider the cost of hiring professional cleaners versus the cost of purchasing cleaning supplies and taking the time to clean the property themselves. Finally, tenants should think about the convenience and peace of mind that comes with hiring professionals to handle the cleaning, allowing them to focus on other aspects of moving out or moving into a new property.

  • Security Deposit: The main goal is to ensure the return of the security deposit. If cleaning is not done to the required standard, landlords may deduct the cost of professional cleaning from the deposit.
  • Inventory Check: The property should be cleaned to the standard noted in the move-in inventory. Failure to do so could result in deductions.
  • Time and Ability: Tenants should assess whether they have the time and ability to clean the property to the required standard.
  • Cost Comparison: Compare the cost of professional cleaning services with the potential deductions from the deposit for inadequate cleaning.

Ultimately, the choice between professional cleaning and DIY depends on the tenant’s budget, time constraints, and confidence in their cleaning abilities. It’s essential to weigh the potential cost savings against the risk of deposit deductions and the convenience of professional services. Regardless of the choice, tenants should document the property’s condition upon completion of cleaning to provide evidence in case of disputes.

In conclusion, the question of whether landlords can charge for end-of-tenancy cleaning is nuanced and governed by specific regulations, notably the Tenant Fees Act 2019. This Act provides clear guidelines designed to protect tenants from unfair charges while ensuring properties are returned in a satisfactory condition. It’s essential for both landlords and tenants to understand these rules to foster a fair, transparent, and dispute-free end-of-tenancy process.

Landlords should remember that while they cannot charge tenants for professional cleaning services, they can expect the property to be returned in a condition similar to when the tenancy began, accounting for fair wear and tear. Tenants, on the other hand, should take proactive steps to document the property’s condition at move-in and move-out and consider professional cleaning services to meet the required standards and ensure the full return of their deposit.

Effective communication, clear agreements, and mutual understanding of responsibilities under the Tenant Fees Act 2019 can significantly reduce the potential for disputes and contribute to a smoother transition at the end of a tenancy. It’s in the best interest of both parties to approach end-of-tenancy cleaning with a cooperative and informed mindset to uphold their respective rights and obligations.

For more detailed guidance, consider reviewing the Tenant Fees Act 2019 and related resources, which provide comprehensive information on permissible fees, tenant and landlord responsibilities, and fair wear and tear considerations.

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